Co-Managed IT Services

Co-managed IT is a partnership model where MainSail Data works alongside your existing IT team to provide additional expertise, resources, and 24/7 support coverage. Unlike fully managed IT where we handle everything, co-managed IT augments your internal staff with specialized skills, overflow capacity, and after-hours coverage. Your team retains control of day-to-day operations while gaining access to enterprise-level tools, expertise, and support they couldn't access otherwise. This collaborative approach ensures seamless technology management without replacing your existing IT investment.

With managed IT services, we take full responsibility for your IT infrastructure. With co-managed IT, we work as an extension of your existing IT team. Your internal staff handles day-to-day operations and maintains control, while we provide specialized expertise, 24/7 monitoring, after-hours support, and overflow capacity during busy periods. Co-managed IT is ideal for businesses that want to keep their IT team but need additional resources, expertise in specific areas, or coverage gaps filled. It's a flexible partnership that scales with your needs.

Our co-managed IT services include 24/7 system monitoring and alerting, after-hours and weekend support coverage, specialized expertise in cybersecurity, cloud, and compliance, overflow support during high-demand periods, access to enterprise-grade tools and platforms, strategic IT consulting and vCIO services, vendor management and procurement assistance, and backup support for vacations and sick time. We customize the partnership based on your team's strengths and where you need the most support. You choose what to keep in-house and what we handle.

Co-managed IT pricing is customized based on your specific needs and the level of support required. Typical co-managed IT engagements range from $50-$150 per user per month, depending on services included. Because you're sharing responsibilities with your internal team, co-managed IT often costs less than fully managed services. We offer flexible pricing models including per-user, per-device, or project-based arrangements. Contact us for a free assessment to determine the right co-managed solution and pricing for your organization.

Co-managed IT is ideal if you have an existing IT team or IT staff member but need additional resources, specialized expertise, or coverage gaps filled. It's perfect for businesses experiencing growth that's outpacing their IT capacity, IT teams that need specialized skills in areas like cybersecurity or cloud, organizations requiring 24/7 coverage but can't justify hiring additional full-time staff, and companies wanting to reduce IT staff burnout and turnover. If you want to keep your IT team while gaining enterprise-level capabilities, co-managed IT is the right choice.

Absolutely not. Co-managed IT is designed to support and enhance your existing IT team, not replace them. Your internal IT staff remains in control of your technology environment. We work collaboratively as an extension of your team, filling gaps and providing expertise where needed. Many internal IT teams actually prefer co-managed arrangements because they get support for complex projects, relief from after-hours calls, and access to specialized expertise. Our goal is to make your IT team more effective, not obsolete.

We establish clear communication channels, shared documentation, and defined responsibilities from day one. Typically, your team handles day-to-day operations and user support while we provide monitoring, alerting, specialized expertise, and overflow capacity. We use shared ticketing systems and documentation platforms so everyone stays informed. Regular meetings ensure alignment on priorities and projects. We adapt our approach to complement your team's strengths and workflows. The partnership is customized to work seamlessly with your existing processes.

Transitioning from co-managed to fully managed IT is straightforward with MainSail Data. Because we're already familiar with your infrastructure, systems, and business processes, the transition is smooth and minimizes disruption. Many clients start with co-managed IT and transition to fully managed as their business needs change. We can scale our services up or down based on your evolving requirements. Whether you want to expand our involvement or adjust the partnership, we're flexible and committed to supporting your business growth.