Data Recovery Services

MainSail Data provides comprehensive data recovery services for virtually any storage device or failure scenario. This includes hard drive recovery (mechanical failure, head crashes, motor failure), SSD recovery (controller failure, NAND issues), RAID array recovery (all RAID levels including 0, 1, 5, 6, 10), server recovery (physical and virtual servers), NAS device recovery, external drive recovery, USB flash drive recovery, and memory card recovery. We also recover data from accidentally deleted files, formatted drives, corrupted file systems, and virus-damaged storage. Our technicians have experience with all major brands and file systems.

Data recovery costs vary significantly based on the type of failure, storage device, and complexity of the recovery. Simple logical recoveries (deleted files, minor corruption) typically range from $300-$800. More complex recoveries involving mechanical hard drive failures usually cost $800-$1,500. RAID and server recoveries can range from $1,500-$5,000+ depending on the number of drives and complexity. We provide a free initial evaluation and firm quote before any recovery work begins—you'll know the cost upfront with no surprises. If we can't recover your data, you don't pay for the recovery attempt.

Our overall data recovery success rate exceeds 90% across all device types and failure scenarios. For logical failures (accidental deletion, formatting, corruption), our success rate approaches 98%. For mechanical hard drive failures, we achieve approximately 85-90% success depending on the severity of the physical damage. RAID recovery success rates are typically 90%+ when all drives are available. The key to maximizing recovery success is acting quickly—continued use of a failing drive or amateur recovery attempts can reduce the chances of successful data recovery significantly.

Recovery time depends on the failure type, device capacity, and complexity. Simple logical recoveries can often be completed in 24-48 hours. Standard hard drive recoveries typically take 3-5 business days. Complex mechanical failures or RAID recoveries may require 5-10 business days. We offer emergency/rush service for time-critical recoveries, often completing work within 24-48 hours for an additional fee. During your free evaluation, we'll provide an estimated timeline along with your quote. We keep you informed of progress throughout the recovery process.

We generally advise against attempting DIY recovery on physically failing drives. If your drive is making clicking, grinding, or unusual noises, running recovery software can cause additional damage and reduce the chances of professional recovery. However, for simple logical issues like accidentally deleted files on a healthy drive, consumer recovery software may work. The safest approach is to power down the device and contact us for a free evaluation. We'll honestly tell you if the issue is something simple you can handle yourself or if professional recovery is needed.

Yes, we recover data from physically damaged drives including those with mechanical failures, head crashes, motor failures, and even some fire or water damage. Our facility includes a controlled environment for safe drive opening when necessary, specialized tools for component-level repairs, and extensive parts inventory for donor components. Physical recoveries are more complex and costly than logical recoveries, but we achieve high success rates even on severely damaged drives. The key is to stop using the drive immediately and avoid opening it yourself—this can cause irreparable damage.

Absolutely. We treat all client data with the highest level of confidentiality. Our data recovery process includes strict chain-of-custody procedures, secure facility access controls, confidentiality agreements for all technicians, secure data destruction after recovery completion, and encrypted storage during the recovery process. We can also sign additional NDAs or comply with specific security requirements for businesses with heightened confidentiality needs. Your data is never shared, accessed unnecessarily, or retained after the recovery is complete and verified.

If you suspect drive failure, take these steps immediately: Stop using the device—continued use can cause additional damage and reduce recovery chances. Don't attempt to open the drive yourself. Don't run disk repair utilities on a physically failing drive. Document any symptoms (clicking sounds, error messages, when the problem started). Power down the device safely. Contact MainSail Data for a free evaluation. Time is critical with failing drives, especially those making unusual noises. The sooner you contact us, the better your chances of successful data recovery.